Remotely Accessing Staff Computers
09.May.2010 21:06 Filed in: Tech Tips
Can the Technology Office access staff laptops
remotely?
Inside, the CCSD21 network (in any of our 14 buildings), we do have the ability to access your computer. We will only do this after either specifically announcing that we will be accessing your machine or after asking for your permission. This is a great advantage for everyone as we can provide remote support immediately upon your initial phone call in many cases.
The only ways that the Technology Office can access your computer outside the District is with the IP address of your computer and knowing that the appropriate ports are open in your firewall or through an iChat conversation. In either case, you would have to provide information or accept the iChat invitation, and we will not access your computer remotely without your permission unless some type of investigation or process required us to do so.
Inside, the CCSD21 network (in any of our 14 buildings), we do have the ability to access your computer. We will only do this after either specifically announcing that we will be accessing your machine or after asking for your permission. This is a great advantage for everyone as we can provide remote support immediately upon your initial phone call in many cases.
The only ways that the Technology Office can access your computer outside the District is with the IP address of your computer and knowing that the appropriate ports are open in your firewall or through an iChat conversation. In either case, you would have to provide information or accept the iChat invitation, and we will not access your computer remotely without your permission unless some type of investigation or process required us to do so.
